Sites by Seth: Service Terms & Agreement

By purchasing a website build, theme, or related service from Sites by Seth, you ("the Client") agree to the following terms. Payment constitutes acceptance of this agreement.

1. What You Are Purchasing

1.1 Your purchase includes a complete custom Shopify store setup: your choice of theme (Reign, Skeleton, or another theme of your choice) installed on your store and fully set up and optimized for conversions, including products, online store pages, password page, and full storefront configuration.

1.2 Your purchase does not include:

• Custom-coded features or functionality (available as a paid Addition, see 5.4)
• SMS or email marketing setup/optimization (available as a paid Addition, see 5.5)
• Ongoing maintenance, content updates, or support beyond the revision window
• Shopify subscription, apps, domains, or any third-party costs (see Section 9)

2. Scope of Work

2.1 The scope of your project is defined by your completed intake form. Anything not submitted in the form is outside of scope.

2.2 Requests made through DMs, comments, or any channel other than the official form are not tracked and will not be completed. Any such request is treated as an Addition (see Section 5).

2.3 We reserve the right to decline any project or request; if a project is declined before work begins, a full refund is issued.

3. Delivery Timeline

3.1 Sites are completed within 3–7 days of receiving (a) payment and (b) all required assets and access (collaborator code / store access, product info, images, and any other materials requested in the form). The timeline does not begin until both are received.

3.2 Progress updates are provided as milestones are reached.

3.3 If your site is not delivered within 7 days of the timeline starting, contact us and we will work out next steps (completion date or refund per Section 7).

4. Client Responsibilities & Project Holds

4.1 The Client is responsible for providing all assets and access promptly.

4.2 If required assets or access are not provided within 7 days of purchase, the project will be marked as completed and closed out. Work completed up to that point will be delivered as-is.

4.3 The Client warrants that all provided content (images, logos, product photos, text) is owned by or licensed to the Client. Sites by Seth is not responsible for copyright claims arising from Client-provided content.

5. Delivery, Approval, Changes & Additions

5.1 A project is delivered once the completed store is handed off or published and written confirmation is sent.

5.2 Each build includes two (2) rounds of changes, free of charge. A round is a single consolidated list of edits to work already delivered within the original scope, submitted at one time through the official form.

5.3 A change is an edit to existing work. It is not new features, new pages, new products, or new services. Those are Additions.

5.4 Extra rounds and Additions are $10 each, payable before the work is performed. Custom-coded features are $50 each, payable before the work is performed.

5.5 SMS and email marketing setup/optimization is not included in any build. It is performed only when specifically requested by the Client and paid for as a separate service.

6. Theme License

6.1 All themes and custom sites are licensed for use on one (1) Shopify store only.

6.2 The license is non-transferable. Sharing, reselling, copying, or installing the theme on any other store is prohibited and will result in license deactivation without refund.

7. Refunds

7.1 Don't like your store? Full refund. Tell us before you pay the final $125 (or within 7 days of handover if you paid in full) and we refund everything you paid.

7.2 30-day conversion rework. If your store had a previous site and your new store's conversion rate isn't higher than your old site's after 30 days live, we rework it free. This is a rework, not a cash refund.

7.3 Themes follow our refund policy: final once the download link is delivered, plus the 48-hour install guarantee on the "Installed + optimized" option.

7.4 Not covered: projects closed under 4.2 because assets or store access never came in, and Additions already performed.

7.5 Chargebacks: you agree to contact us first so we can resolve any issue. If a dispute is opened on delivered work, we will respond with our project records (intake form, delivery confirmations and admin activity logs).

8. Results Disclaimer

8.1 Our sites are built with conversion-focused structure. We do not guarantee sales, traffic, or specific business results. Site performance also depends on your product, pricing, content, and marketing. The only result-based commitment is the 30-day conversion rework in 7.2.

9. Third-Party Costs

9.1 Shopify subscription fees, app fees, domain costs, and any other third-party charges are the Client's responsibility and are not included in any package.

10. Communication

10.1 Project requests go through the intake form and the change-order form. Questions: support@sitesbyseth.com or DM @sitesbyseth on Instagram.

11. Portfolio Rights

11.1 Sites by Seth may display completed work in its portfolio and marketing unless the Client requests otherwise in writing before delivery.

12. Agreement

12.1 These terms take effect upon payment. If any part of this agreement is found unenforceable, the remaining sections still apply.

12.2 Sites by Seth may update these terms for future projects; the version in effect at the time of your payment applies to your project.

Questions about these terms? Contact us before purchasing.

Updated October 25, 2026