Shipping policy
Updated 10/25/2026
At Sites by Seth, we offer digital products and custom digital services. No physical items are shipped.
Digital Products (Instant Delivery)
For eligible digital products:
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After purchase, a secure download link is sent to the email used at checkout.
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Delivery is typically instant.
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If you do not see the email within a few minutes, check spam or promotions.
Custom Website Services (Manual Delivery)
Custom website builds are not instant downloads and require onboarding and production.
Delivery Process:
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After purchase, the customer must complete the onboarding form.
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Onboarding collects site access, references, and assets.
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Production begins once onboarding is completed.
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Delivery timeframe is provided on the product page and may vary depending on responsiveness and scope.
Delivery Method:
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Website access is provided digitally (Shopify collaborator access, login credentials, or live URL).
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No physical materials are shipped.
Important Notes on Custom Services
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Custom website services are digital services, not downloadable products.
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Once production begins, the service is considered delivered upon access being provided.
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Refunds follow our refund policy.
No Physical Shipping
We do not ship physical products.
All services and products are delivered digitally.
Delivery Issues
If you experience issues with:
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Receiving onboarding instructions
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Accessing your completed site
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Digital product delivery
Contact support@sitesbyseth.com and we’ll resolve it promptly.